Frequently Asked Questions
We currently only ship within Malaysia but we aim to ship internationally when the time comes.
We do offer gift wrapping service upon request, kindly put a remark during checkout or contact us by WhatsApp at +6010-2877022 for the request.
Malaysia standard shipping can be expected to arrive within 3-5 business days of placing your order. Orders with next-day delivery that are placed before 6pm will be sent according to the slot selected.
Please note that COVID-19 may influence processing time as our fulfilment centre maintains proper physical separation and sanitation requirements to safeguard the health of staff packing orders.
You will receive an email with your tracking number once your purchase has shipped.
The tracking information may not be updated on a daily basis, but your orders are still in transit moving.
If you have any issues concerning shipment tracking, please contact us by WhatsApp at +6010-2877022 or email to [email protected].
Yes, you can change or cancel your order, but only if it hasn't been shipped out yet. Please reach out to us via WhatsApp at +6010-2877022 to make such a request.
If your postal carrier cannot locate a safe spot to put it, parcels are frequently kept by third-party couriers for delivery.
If your order has been marked as delivered but has not been received, we recommend that you contact the third-party carrier.
Please notify us via WhatsApp at +6010-2877022 or email to [email protected], if your order cannot be located once it has been marked delivered.
In the event of receiving an incorrect or damaged item due to transit or manufacturing defects, kindly return it to us for a replacement within 7 days after receiving your item to request a return. Send us a picture of the product (including defective parts) with a brief description and order number via WhatsApp at +6010-2877022 or email to [email protected].
Following our assessment, if the item is not incorrect, damaged, or a result of manufacturing defects, the shipping fee for the replacement will be your responsibility.