Shipping Policy
Hayllo only ships within Malaysia & Singapore at the moment. Shipping location have to be visible in google map for a smooth delivery.
i. Standard Delivery
For Standard Delivery, your purchased item will be delivered within 3 to 7 working days from the date of online purchase.
Delivery fee that is free-of-charge is only applicable for West Malaysia deliveries with a purchase above RM150 in a single receipt.
ii. Express Delivery / Same-Day Delivery
Same-day delivery by GrabExpress or Lalamove can be arranged upon request. The delivery fee will be borne by the customer and vary depending on your location. You may check the delivery fee and distance from our shop to your location via Lalamove or GrabExpress.
Please contact us via WhatsApp at +6010-2877022 for express delivery arrangements.
iii. Scheduled Delivery
For the Scheduled Delivery, you can specify your preferred delivery date and time, and we will arrange the delivery within the specified time window of 10:30 am to 8:00 pm.
The delivery fee will be borne by the customer and may vary depending on your location. You can check the delivery fee and distance from our shop to your location via Lalamove or GrabExpress.
Please contact us via WhatsApp at +6010-2877022 to arrange your preferred delivery date and time.
iv. In-Store Pickup
Please wait to receive a WhatsApp message from us confirming your order is ready for collection. Once you arrive, head to the counter and show your order receipt to our staff.
For pickup using GrabExpress or Lalamove, please contact us via WhatsApp at +6010-2877022 for pick-up arrangements.
Operating hours: 10am to 8:30pm
Pick-up Address: 20-1, Jalan PJU 5/7, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor. ( Waze | Google Maps )
We work tirelessly to ensure that your gifts reach to you as beautiful and in perfect condition as they departed us. Should your product(s) get damaged in transit, please inform us promptly via WhatsApp at +6010-2877022 or email at [email protected] and we will do our best to accommodate you.
We have a 7-day return policy for damaged products, which means you have 7 days after receiving your item to request a return. The damaged products must be returned first before we can send out a replacement.